Privacy Policy

This Privacy Policy (“Policy”) describes how Synvra (“Synvra”, “we”, “us”, or “our”) collects, uses, discloses, and protects the personal information of visitors, prospective clients, and clients (“you”) who interact with our website at synvracorp.tech (the “Site”) or our services (together with the Site, the “Services”). This Policy applies to visitors, prospective clients, and clients who interact with the Site or Services.

By accessing or using the Site, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, please do not use the Site or contact us through it.

1. Who we are and how to contact us

Synvra is an independent AI automation agency that designs and builds lead-response, call-handling, database-reactivation, and content systems for real estate agents and brokerages. For any privacy-related question, request, or complaint, please contact us at contact@synvracorp.tech with the subject line “Privacy Request”.

2. Information we collect

We collect the following categories of information:

2.1 Information you provide directly

• Scheduling data. When you book a call through Cal.com, we receive your name, email address, phone number (if provided), time zone, meeting notes, and the time you selected.
• Email correspondence. If you email us, we receive your email address, name (if provided), and the content of your message, including any attachments.
• Client onboarding data. If you engage us as a client, you may provide business information such as company name, CRM access credentials, lead data, calendar access, phone numbers, brand materials, and similar operational information required to build and run your system.

2.2 Information collected automatically

• Device and log data. When you visit the Site, our hosting provider automatically receives standard server logs including IP address, browser type, operating system, referring URL, pages visited, timestamps, and actions taken.
• Cookies and similar technologies. We currently use only strictly necessary cookies required for the Site to function. We do not use advertising, analytics, or tracking cookies at this time. If that changes, we will update this Policy and — where required by law — request your consent before deploying non-essential cookies.

2.3 Information from third parties

We may receive information about you from third-party services we use to operate our business, such as Cal.com (scheduling), our email provider (Gmail / Google Workspace), and, for clients, the CRM or phone-system provider you authorize us to connect to. We only receive what you or the third party share with us.

2.4 Sensitive information

We do not knowingly collect sensitive personal information such as Social Security numbers, government ID numbers, financial account numbers, precise geolocation, biometric data, health data, or information about race, religion, sexual orientation, or political beliefs. Please do not submit such information to us.

3. How we use your information

We use the information described above for the following purposes:

• To respond to inquiries and schedule discovery calls
• To provide, operate, maintain, and improve the Services
• To communicate with clients about their engagements, onboarding, updates, reports, and invoices
• To monitor and improve the security and performance of the Site
• To prevent, detect, and investigate fraud or unauthorized activity
• To comply with legal obligations, enforce our agreements, and protect our legal rights
• For any other purpose disclosed to you at the time we collect the information, or for which we obtain your consent

We do not sell your personal information for monetary consideration, we do not use your information to train third-party AI models, and we do not use your information for targeted advertising.

4. Legal bases for processing (UK and EEA residents)

If you are located in the United Kingdom or the European Economic Area, we rely on the following legal bases under the UK GDPR / EU GDPR:

• Contract — to provide Services to clients and to take steps at your request prior to entering a contract
• Legitimate interests — to respond to inquiries, secure the Site, and run our business, balanced against your rights
• Consent — where you have given it (for example, for non-essential cookies if introduced)
• Legal obligation — where we are required to process data to comply with applicable law

5. How we share your information

We share personal information only in the following limited circumstances:

• Service providers. We use vendors to run our business, including Cal.com (scheduling), Google Workspace (email), hosting and domain providers (currently Vercel), and, for client engagements, the tools you authorize us to connect to (such as your CRM, SMS gateway, or calling platform). Each vendor processes data under its own privacy terms.
• Professional advisors. Such as lawyers, accountants, and insurers, on a confidential basis and only as needed.
• Legal and safety. We may disclose information when required by law, subpoena, court order, or other valid legal process; to enforce our agreements; to protect the rights, property, or safety of Synvra, our clients, or others; or in connection with an investigation of suspected fraud or illegal activity.
• Business transfers. If Synvra is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

We do not sell or “share” (as defined under California law) your personal information for cross-context behavioral advertising.

6. How we protect your information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include encrypted connections (HTTPS), access controls, limited staff access on a need-to-know basis, and vendors who maintain recognized security certifications where available.

No system is completely secure, however, and no method of transmission over the internet can be guaranteed to be 100% secure. You provide information to us at your own risk.

7. How long we keep your information

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, or as required by law. In general:

• Inquiry emails and unsuccessful leads: up to 3 years from last contact
• Client records and engagement documentation: up to 7 years after end of the engagement, for tax, accounting, and legal purposes
• Server logs: typically 30–90 days depending on the provider

When retention is no longer required, we either delete the information or anonymize it so it can no longer be associated with you.

8. International data transfers

Synvra operates internationally. Our servers and service providers (including Cal.com and Google Workspace) are primarily located in the United States. If you access the Site or provide information to us from outside the country where our servers are located, your information may be transferred to, stored in, and processed in other countries, including ones that may have different data protection laws than your country of residence.

Where required by applicable law, we take reasonable steps to use an appropriate transfer mechanism or other safeguard for international transfers.

9. Your rights and choices

Depending on where you live, you may have some or all of the following rights with respect to your personal information. To exercise any right, email us at contact@synvracorp.tech with the subject line “Privacy Request”. We will respond within the time required by applicable law (generally 30 to 45 days).

9.1 Rights for U.S. residents

If you reside in a U.S. state with a comprehensive privacy law (including California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Iowa, Tennessee, Indiana, Delaware, New Hampshire, New Jersey, or Florida, among others), you may have the right to:

• Know / access the categories and specific pieces of personal information we have collected about you
• Delete personal information we have collected from you
• Correct inaccurate personal information
• Portability — receive a copy of your information in a portable format
• Opt out of sale or sharing of your personal information (we do not sell or share, but you still have the right)
• Opt out of targeted advertising (we do not conduct targeted advertising)
• Opt out of profiling that produces legal or similarly significant effects (we do not engage in such profiling)
• Limit the use of sensitive personal information (we do not knowingly collect sensitive personal information for any purpose requiring this right)
• Non-discrimination — we will not deny service, charge different prices, or provide different quality of service because you exercised a privacy right

9.2 Additional California rights

California residents have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). In addition to the rights listed above:

• Shine the Light (California Civil Code § 1798.83): California residents may request information about our disclosure of personal information to third parties for direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.
• Authorized agents: you may designate an authorized agent to make a request on your behalf. We will require written proof of authorization and may require you to verify your identity directly.
• Verification: before fulfilling a request, we may verify your identity by asking you to confirm information already associated with your account or inquiry (such as the email address you used to contact us).

9.3 Rights for UK and EEA residents

Under the UK GDPR and EU GDPR, you have rights to access, rectify, erase, restrict, port, and object to processing of your personal data, and to withdraw consent where processing is based on consent. If you believe we have not handled your personal data properly, you may lodge a complaint with your local supervisory authority.

9.4 Rights for Canadian residents

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws, Canadian residents may request access to, correction of, and information about the disclosure of their personal information. You may also contact the Office of the Privacy Commissioner of Canada if you have an unresolved concern.

9.5 Rights for Australian residents

Australian residents have rights under the Privacy Act 1988 (Cth), including rights of access and correction. Complaints may be directed to the Office of the Australian Information Commissioner (OAIC).

9.6 Nevada residents

Nevada residents may request that we not sell certain covered information. We do not currently sell covered information as defined by Nevada law, but Nevada residents may submit such a request via the contact information above.

10. Children’s privacy

Our Services are intended for business professionals and are not directed at children under 16 years of age. Consistent with the Children’s Online Privacy Protection Act (COPPA) and applicable state laws, we do not knowingly collect personal information from children under 13, and we do not knowingly sell or share personal information of minors under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Cookies and tracking technologies

Cookies are small text files stored on your device by your browser. We currently use only strictly necessary cookies. You can configure your browser to refuse cookies or alert you when they are being sent; note that this may affect some Site functionality.

Do Not Track signals. Some browsers offer a “Do Not Track” (DNT) signal. Because there is no industry standard for interpreting DNT, we do not currently respond to DNT signals.

12. Third-party services and links

The Site may contain links to third-party websites, plugins, or services (for example, Cal.com). These are governed by their own privacy policies, which we encourage you to read. Synvra is not responsible for the privacy practices or content of third-party services.

13. Marketing communications

If you email us or become a client, we may send you emails related to our Services. You can opt out at any time by replying “UNSUBSCRIBE” or emailing us. Transactional communications (such as responses to your inquiries or service-related notices for active clients) are not affected by opt-out requests. Our email practices comply with the CAN-SPAM Act and applicable anti-spam laws.

14. Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last updated” date at the top of this page and take additional steps where required by law, such as posting a prominent notice on the Site or notifying you by email. Your continued use of the Services after changes take effect constitutes your acceptance of the revised Policy.

15. Contact us

If you have questions, concerns, or requests regarding this Policy or our handling of your personal information, please contact us at contact@synvracorp.tech.